Returns & Refunds policy

1. Eligibility for Returns

We strive to ensure customer satisfaction with every purchase. If you receive a defective or damaged product, you may request a return or replacement under the following conditions:

  • The product must be in its original packaging and unused.
  • The request must be made within 1-3 days of receiving the order.
  • Proof of damage or defect must be provided.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Products that have been used or damaged after delivery.
  • Items without original packaging or missing accessories.
  • Requests made beyond the allowed return period.

3. Refund Process

  • Refunds are only applicable for defective or incorrect items.
  • Upon verification and approval of the return request, the refund will be processed.
  • Since all orders are Cash on Delivery COD, refunds will be provided through an agreed method upon confirmation.

4. Replacement Policy

  • If an item is eligible for replacement, a new product will be shipped after the returned item is received and inspected.
  • Replacements are subject to product availability.

5. How to Initiate a Return

To request a return or refund, please follow these steps:

  1. Contact Us: Reach out to our support team within the specified timeframe.
  2. Provide Details: Share information regarding the issue along with proof (photos/videos).
  3. Return Instructions: Our team will guide you through the return process.

6. Processing Time for Returns

  • Returns will be processed within 1-3 days after the product is received at our warehouse.
  • Once processed, refunds or replacements will be initiated promptly.

7. Shipping Costs for Returns

  • Return shipping costs may be the responsibility of the customer, depending on the reason for the return.
  • In the case of a defective or incorrect item, we will cover the return shipping cost.

8. Damaged or Defective Items

  • If your product is damaged or defective, please report it within 1-3 days of receiving the item.
  • We will initiate the return and offer a replacement or refund based on the assessment.

9. Changes to This Policy

We reserve the right to modify or update this policy at any time.

For any inquiries regarding returns and refunds, feel free to contact our support team at [email protected].